Shipping Info

Shipping Information

At Soma Vibe Health, we work hard to get your orders to you quickly, efficiently, and with care. Here's what you can expect when you shop with us:

Shipping Methods & Carriers

We currently ship through:

UPS & USPS

Printify (our print-on-demand partner) for water bottles and select merchandise

Shipping rates are calculated at checkout based on weight, destination, and selected carrier.

NOW SHIPPING TO CANADA!                                                                                               International Rates Calculated at Checkout ~ Canadian customers are responsible for GST, duties, and carrier brokerage fees charged upon delivery. These are not included in your order total. 

Order Fulfillment Times

QELBY products ship from our HQ within 1–2 business days Mon-Fri.

Shipments may be delayed during holidays and weekends

Printify items are made to order and typically ship within 3–5 business days

You may receive multiple tracking numbers if your order includes items from both fulfillment locations.

Domestic Shipping

We ship to all U.S. states and territories and Canada.                                                            International Rates Calculated at Checkout ~ Canadian customers are responsible for GST, duties, and carrier brokerage fees charged upon delivery. These are not included in your order total. 

Free Shipping

We currently offer Free Shipping on orders over $200

Important Notes

Orders may arrive in multiple packages if you purchased both QELBY and POD items.

If your order hasn't arrived after 7 business days, please contact us at support@somavibehealth.com

We are not responsible for your package once it leaves our facility. If your package shows delivered but you don't see it, please review below:

UPS and USPS have a longstanding but evolving partnership focused on cost-effective parcel delivery, particularly for economy services. As of early 2026, they've renewed their collaboration after a brief pause in 2025. This renewal allows USPS to handle final-mile delivery for a portion of UPS's Ground Saver (previously known as SurePost) and Mail Innovations shipments, where UPS manages the initial transport and hands off packages to USPS for the last leg to residential addresses. The partnership aims to optimize costs, expand coverage, and improve efficiency for low-priority, non-urgent shipments.

Steps to take if you don’t see your package:

·       If you don’t see your package after you have been notified that it was delivered, go to the tracking page for the carrier and click on the “Proof of Delivery” details.

  • Search the area thoroughly: Packages can sometimes be left in less obvious spots like behind plants, under doormats, in mailboxes, or even at a back/side door by mistake. Also, check with neighbors in case of misdelivery to the wrong address.
  • Review security footage: If you have doorbell cameras (e.g., Ring) or home surveillance, pull footage around 3:44 pm on March 7 to see if the delivery occurred and if theft followed (porch piracy is common).
  • Contact local contacts: Ask household members, roommates, or anyone else at the address if they picked it up without notifying.

File with USPS (Primary Step)

If USPS handled the final-mile delivery and provided the delivery scan, they're responsible for investigating post-handoff issues like this. UPS typically won't accept claims once the package is transferred (as shown in the "Departed Shipping Partner Facility" scan).

  • Submit a Missing Mail Search Request: This is the official process for items marked delivered but not received. Go to missingmail.usps.com (or search "USPS Missing Mail" online) and fill out the form with:
    • The USPS tracking number
    • Sender and recipient addresses.
    • Item description (size, weight, contents if known).
    • Photos of the packaging if available.
    • Any other details like expected value. USPS recommends waiting 7 days from the delivery date before filing, but you can submit earlier if theft is suspected—it's only been about a day here, so monitor for any delayed arrivals first. They'll email a confirmation and updates; if found, it'll be forwarded.
  • Call your local post office: Contact post office directly: 1-800-ASK-USPS to get connected. Provide the tracking number and ask to speak with the delivery supervisor or carrier—they can check internal records, GPS data from the scanner (if available for this delivery), or confirm the exact drop-off spot.
  • If theft is suspected: Report it to the U.S. Postal Inspection Service at 1-877-876-2455 (their hotline for mail theft/fraud). Also file a police report with local law enforcement for potential insurance or follow-up.