Returns
Returns
We stand behind the quality and effectiveness of our products. Most items are eligible for return within 30 days of delivery, provided they remain unopened and undamaged.
If you are not satisfied with your purchase, please contact support@somavibehealth.com within 30 days of receipt. All unopened items should be returned to:
Soma Vibe Health
20339 MT Hwy 35
Bigfork, MT 59911
Approved returns must be in their original condition. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. For bundle purchases, all individual components must be returned to qualify for a refund. All refunds are processed following a formal inspection.
Somatid Sleeping Pad: 30-Night Sleep Adaptation
We prioritize the quality of your restorative rest. Because sleep regulation often involves a natural adjustment period for mitochondrial health and cellular vitality, we require customers to use the Somatid Sleeping Pad for a minimum of 30 consecutive nights before initiating a return for store credit.
The following items are safe to use with the sleeping pad:
- Grounding mats
- Mattress covers
- Sheets
- Blankets
Please avoid direct contact with:
- Biomats (unless set to low temperatures at or below 95°F / 35°C)
- Electric heating pads
- Infrared heated mats
- Any device operating above 110°F for extended periods
Due to the personal and hygienic nature of this product, we are unable to resell used sleeping pads. If you remain dissatisfied after the 30-night adaptation period, a store credit may be approved under the following conditions:
- The customer is responsible for insured return shipping.
- A 15% non-refundable disposal and processing fee will be deducted from the store credit.
- As these items cannot be returned to inventory for resale, this fee helps cover the cost of the specialized materials and fulfillment.
To begin the process, please email support@somavibehealth.com with your order number and the reason for your return.